Terms & conditions

1. Who we are

AMSEXPERIENCE is a trade name of AmsExperience B.V., Overhoeksparklaan 228, 1031 KC Amsterdam, the Netherlands. Chamber of Commerce (KvK) 42150520 · VAT NL869937728B01 · support@amsexperience.com · +31 (0)20 210 1615.

2. What these terms cover

These terms apply when you use amsexperience.com and when you book an experience through it (tickets, cruises, tours, attractions, combination tickets and similar). Each experience is provided by an independent supplier (the "Supplier"), such as a museum, cruise company or tour operator. The Supplier's name is shown on the experience page and on your ticket.

3. Our role

We act as an intermediary on behalf of the Supplier. When you book, your contract for the experience itself is concluded with the Supplier; we arrange the booking, take your payment on the Supplier's behalf and send you your ticket. In addition, these terms form an agreement between you and us about the use of our website and booking service.

4. Prices and payment

Prices are shown per person or per unit and include VAT. Any booking or service fee is shown separately before you pay. The total amount is always shown before payment. Payment is handled by our payment provider (Mollie). Your booking is only confirmed once you receive our confirmation email with your ticket(s). If something goes wrong with your payment or the Supplier cannot confirm your booking, we will not charge you, or we will refund the full amount.

5. Your ticket

Check your ticket for the date, time, meeting point and any conditions (for example age limits, ID, arrival time). Some tickets are valid on a fixed date and time; open-dated tickets are valid for the period stated on the ticket. Tickets are for personal use and may not be resold.

6. Cancellation and changes

6.1 Each experience has its own cancellation conditions, set by the Supplier and shown on the experience page before you book and in your confirmation. Unless stated otherwise, you can cancel free of charge up to 24 hours before the start of the experience.

6.2 You can cancel via "My booking" or by contacting us. Free cancellations are refunded in full to your original payment method, normally within 14 days.

6.3 After the free cancellation period, or if you do not show up, no refund is due, unless the Supplier's conditions say otherwise.

6.4 Changes (for example another date or time) are subject to availability and the Supplier's approval.

6.5 Right of withdrawal: under Dutch/EU law the 14-day withdrawal period does not apply to leisure services provided on a specific date or during a specific period. This applies to tickets booked through us. You can only cancel according to the conditions in 6.1–6.3.

7. If the Supplier cancels or changes the experience

If the Supplier cancels the experience or cannot provide it, you receive a full refund, or — if you agree — a suitable alternative. If the Supplier makes a significant change (for example to the time or the content), we will inform you and you may cancel free of charge. Weather conditions, closures or measures by authorities are handled under the Supplier's conditions.

8. Our responsibility

We are responsible for the correct handling of your booking and payment and for the information we publish. The Supplier is responsible for providing the experience itself. We are not liable for the performance of the experience, except where the law says otherwise. Our liability is limited to direct damage and to the amount you paid for the booking concerned, unless the damage is caused by our intent or gross negligence. Nothing in these terms limits your rights as a consumer under mandatory law.

9. What we expect from you

Give correct contact details (we send your tickets and important updates to them). Follow the Supplier's rules on site. Do not misuse the website, for example by automated booking or copying content.

10. Reviews and content

After your visit we may invite you to write a review. Reviews must be honest and about your own experience. We check reviews for abuse but do not change their content; we may refuse or remove reviews that are unlawful, offensive or not about the experience. We only publish reviews from customers who booked through us and say so on the site.

11. Your account and privacy

You can manage your bookings in "My booking". How we handle personal data is explained in our Privacy policy and Cookie policy.

12. Questions and complaints

Contact us at support@amsexperience.com. We respond within 2 business days and aim to resolve complaints within 14 days. If a complaint is about the experience itself, we pass it on to the Supplier and keep you informed. If we cannot resolve it together, you may submit the dispute to the competent court in Amsterdam, or to the court of your place of residence where mandatory consumer law allows.

13. Final provisions

Dutch law applies, without prejudice to the mandatory consumer protection of the country where you live. We may change these terms; the version in force at the time of your booking applies to that booking. If a translation differs, the English version prevails.